Terms & Conditions

🟢 PRIMECUT
Fresh Meat Guarantee

Your satisfaction & food safety come first.
All beef & lamb are handled under strict cold-chain standards.

✔ Return & Exchange Accepted If:
• Spoiled / damaged / leaking
• Wrong item or weight
• Missing products
• Quality not as described

❗ Opened products not accepted
(unless quality issue verified)

⏰ Contact Time
Within 10 minutes – 2 hours
after receiving your order

📦 How to Request
Prepare:
• Order number
• Photo / video proof
• Pickup time (exchange)

⚡ 24-Hour Express Refund
• Verified cases refunded within 24 hrs
• No complicated steps
• Fast & hassle-free

🔁 Replacement Service
• Free pickup
• Fresh replacement delivered
• No extra charge

📍 Contact Us

PRIMECUT Frozen Zone
Lot 15, Jalan Perindustrian 2
Taman Perindustrian Johor
81300 Skudai, Johor
Malaysia

📧 tanszelao@yahoo.com
📞 +60 18-951 0333